The Rise of Cab services in many of the metropolitan cities in India led a massive change in the way urban Indian travel. To get an auto or bus at any time near to a locality was impossible; with advanced technology such as app-based transport service has made citizen life easy because of the doorstep cab pick up services.
Ola and Uber are one of the biggest giants in providing online cab booking services in India.
This service has turned out to be a great boon for cab drivers who extra income if they have smartphones in hand. As the mobile application can help the driver to locate and drop the riders to their location. Customers can pay the fixed fares either in cash, online or mobile-wallet services(Ola provide a company mobile wallet services called ‘Ola Money’). Before, the ride customer will get fare details of the destination. Drivers also have an option of logging out of the platform-based services and resume their normal operations. Especially, in Ola, they provide a different type of cab services under the label of Mini, Micro, Prime, Share, Outstation, Rental, Auto much more. To other extent fares also varies in accordance with the selected cab services. Even many budding entrepreneurs turn out to use these cab service to deliver their products such as food, gifts, bakery items, etc. on time to their customers; rather than choosing any other means of transport.
Nowadays, ‘Foodpanda’ one among the well-known online food ordering & the delivery app has collaborated with Ola, where the customers can order their delicious food. Uber has also started separate wing of food delivery app called ‘UberEats’.
Due to these many services provided by a cab; preference of a traveler, to travel in auto or bus is changed because of rates which are not asked according to the meter. Ann who is a postgraduate student of a reputed college states that “cab is convenient but the only problem is that the charges are higher and most of the time drivers are unaware of the location despite GPS services or map in their smartphones, sometimes they cheat and force passengers to provide them a good rating”.
Most of them think traveling through cabs is safe, but it’s not because various complaints or issue are raised against the cab services such as the strike on a hike in salary, misbehaving with women customers, a strike by auto and taxi drivers, no proper response by the customer care service and much more. The growth of various start-up services in India has led to a great influence on the lifestyle of commoners.